Company:

JLL

Innovating software for a post-pandemic return to office

Designing proptech solutions for a post-pandemic workplace

Jones Lang LaSalle, with 100k+ global employees, manages one of the largest portfolios of commercial real estate in the world. In 2019, JLL's 3,000+ tech-related employees were combined into JLL Technologies, a division which was chartered with shaping the company's future through the broad adoption of technology.

As Vice President of Design, I built out a centralized, cross-functional design organization that included product design, user research, marketing, web and brand design to support JLL’s many offerings. With over a decade of experience leading highly collaborative distributed remote teams, I was able to leverage design talent that was remotely scattered due the pandemic.

As a member of JLL's executive team and the highest ranking representative from design, I worked to infuse the corporate culture with design thinking, helped with strategic product planning, and was heavily involved in contributing to mergers and acquisitions.

The pandemic had a significant impact on the products prioritized for my team, including employee-focused applications to help workers return to the office and sustainability applications to help companies identify ways to cut energy needs. Additionally, the design organization worked on reinventing JLL's antiquated marketplace and work order management system products. Given the various products that were built in silos over the course of a decade, I championed and established a company-wide design system to unify the user experiences across all JLL products and websites.

TITLE

Vice President of Design, JLL Technologies

SCOPE

Responsible for Product Innovation, Product Design, User Research, Brand & Marketing Design

700%

Team Growth

SEGMENT

Employees, Employers, Tenants, Investors, Sustainability Consultants

500k+

Users Reached

2

years (2021-2022)